POLICY & PROCEDURE
By ordering a product or booking a custom jacket you accept these terms and conditions. The terms and conditions are subject to change at any time, and it is your responsibility to check these terms and conditions regularly before ordering products in case there are any changes.
Acknowledgment of Order
When you have completed your order you will be sent an e-mail confirmation. It will state what the products are on order, the total cost and Post & Package charges, together with delivery and invoice details. For custom orders, you will recieve an invoice for the partial payment (Deposit) of commisioned piece. If for any reason your order cannot be processed, a member of the customer services team will contact you to explain the nature of the difficulty.
All custom work such as leather goods or any other commissioned goods require a non-refundable deposit to hold your spot for the calendar year. Clients are required to send in their jacket 3 months prior to the wedding date, or at the time of Design Consultation at the very latest. Concept Boards and Sketches are created approximately 1-2 months prior to your wedding date. Once the initial sketch(es) are sent the Design Consultation will begin. Permanent design on jackets and/or other goods will not begin until you approve the final proof sample. Artist and Client will communicate back and forth until Client is satisfied with the design.
If your delivery address is not within the United States, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. Any such additional charges for customs clearance must be borne by you. You should note that customs policies vary widely from country to country; Bash advises each customer to contact their local customs office for further information.
You should be aware that cross-border shipments are subject to opening and inspection by customs authorities.
Your order is shipped through UPS, USPS or Fedex with a 1-2 day delivery timeline. Please verify the address you give us upon placing your deposit is current. If you need to update your address in the system, please send us an email request noting your address change. You also have the opportunity to update your address upon paying your final invoice, which is due before your jacket ships. It is the client's responsibility to ensure we are given the proper shipping address for delivery.
BASH will never make your personal details available to other companies for marketing purposes. We will keep a record of your address details with the intention of sending your order. Information you enter into our registration forms may be collected and stored briefly by us so that we may contact you in relation to the nature of your attempted transaction, even if you do not confirm the transaction. We will not use this data for any other purpose, we will not store it for longer than necessary and we certainly will not share it with any other company. Our aim is simply to provide you with the highest level of service that we can.
All credit and charge card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to us, your order will not be accepted and BASH will not be liable for any delay or non-delivery. Your final payment is due before your custom piece ships unless otherwise discussed.
Late fees will incur at a rate of 1.5% per day if we do not receive your payment after14 business days. In the uncommon circumstance that your payment is not received within 30 days your account will be sent to collections.
If you wish to return a product bought from BASH, we offer a 14 day refund policy (from delivery date) providing your purchase is returned unused in original packaging. We do not refund the cost of shipping nor return shipping. We do not accept returns for custom orders. Any items returned by courier due to unpaid custom or duties fees will be refunded minus the cost of return shipping.